MelissaA
Brenton
Shilpa Karhik
ISP Providers OR NON-Providers???
December 2nd 2007 09:47
It's nice to have internet access back again, although I must be quick - who knows how long it will actually last for!
Today you can quibble about whether or not I'm stating a fact or merely an observation, but it's pathetic when an internet service provider (ISP) not only cannot provide you the service you pay for, but then charges like a wounded bull for you to ring them and tell them their service isn't working and what on earth is wrong with it this time. Even more so, when they cannot actually tell you because as my dear husband pointed out, their head has no idea what their arse is doing. I won’t mention the company by NAME….
"Yes, sir. No sir. Three bags full sir." Is your modem plugged into the wall sir?"
Let me just point out here that the broadband connection was doing fine and was in use at the time of the connection not just dropping out, by dying a very untimely and inconvenient death.
Yes! the modem is plugged into the wall. No, it is not displaying a certain sequence of flashing lights! Yes, the computer is turned on! Yes, I do not need to be baby stepped through the initial set up of a modem (says the resident electrical engineer of the house who works in IT), all at the cost of 50 pence a minute. His comment to me “They need a separate number for retard support.”
By this time the call has cost more money than the broadband connection itself for an entire month, and yet the process continues with seemingly no end in sight. Finally tech support throw their hands up in the air and admit defeat. “We’ll investigate the problem and ring you back.”
Minutes, Hours, Days pass! Finally the phone rings. “Can we speak to Hubby?” Hubby is, most shockingly, at work at 2pm in the afternoon. “Can’t you tell me what’s going on?” but of course I’m not the account holder, even though hubby specifically added me to their list of ‘authorised’ people to talk to. “When will he be home?” I set up a time with her for later that night which according to her is no problem. I then ring hubby to inform him to be on time that night. He is. She of course isn’t! The phone sits there staring off into space as bored as we are at this point with still no internet.
Further days go by, still no word. “I’ll be damned if I’m calling their *&%#$ 50 pence a minute line again!” is thrown into the ring. Basically every number provided by this company costs money at different rates. “A-HA!” hubby cries, and compiles a plan to ring their cheaper line and play dumb. After all, we’re clearly imbeciles who can interfere with our broadband connection via telekinesis. “Somebody rang my wife and said they’d call back.” Let them figure it out.
Result – there’s a fault on the line and it’s being investigated. OK, so have we proved that we’re not imbeciles yet?? “We’ll ring you when we have an estimate on reconnection.”
Days later – a different result – “there is no fault on the line” left via answering machine, ‘clearly you really are imbeciles”.
We ring back – “Oh no, there really is a fault on the line!” Are you sure this time??
The mysterious fault appears when you talk to certain people in the company and not others – do these people even talk to each other??? Or even communicate via the simplest of tools these days – Email???
But then again, maybe there’s a fault on the line and the emails aren’t getting through.
Today you can quibble about whether or not I'm stating a fact or merely an observation, but it's pathetic when an internet service provider (ISP) not only cannot provide you the service you pay for, but then charges like a wounded bull for you to ring them and tell them their service isn't working and what on earth is wrong with it this time. Even more so, when they cannot actually tell you because as my dear husband pointed out, their head has no idea what their arse is doing. I won’t mention the company by NAME….
"Yes, sir. No sir. Three bags full sir." Is your modem plugged into the wall sir?"
Let me just point out here that the broadband connection was doing fine and was in use at the time of the connection not just dropping out, by dying a very untimely and inconvenient death.
Yes! the modem is plugged into the wall. No, it is not displaying a certain sequence of flashing lights! Yes, the computer is turned on! Yes, I do not need to be baby stepped through the initial set up of a modem (says the resident electrical engineer of the house who works in IT), all at the cost of 50 pence a minute. His comment to me “They need a separate number for retard support.”
By this time the call has cost more money than the broadband connection itself for an entire month, and yet the process continues with seemingly no end in sight. Finally tech support throw their hands up in the air and admit defeat. “We’ll investigate the problem and ring you back.”
Minutes, Hours, Days pass! Finally the phone rings. “Can we speak to Hubby?” Hubby is, most shockingly, at work at 2pm in the afternoon. “Can’t you tell me what’s going on?” but of course I’m not the account holder, even though hubby specifically added me to their list of ‘authorised’ people to talk to. “When will he be home?” I set up a time with her for later that night which according to her is no problem. I then ring hubby to inform him to be on time that night. He is. She of course isn’t! The phone sits there staring off into space as bored as we are at this point with still no internet.
Further days go by, still no word. “I’ll be damned if I’m calling their *&%#$ 50 pence a minute line again!” is thrown into the ring. Basically every number provided by this company costs money at different rates. “A-HA!” hubby cries, and compiles a plan to ring their cheaper line and play dumb. After all, we’re clearly imbeciles who can interfere with our broadband connection via telekinesis. “Somebody rang my wife and said they’d call back.” Let them figure it out.
Result – there’s a fault on the line and it’s being investigated. OK, so have we proved that we’re not imbeciles yet?? “We’ll ring you when we have an estimate on reconnection.”
Days later – a different result – “there is no fault on the line” left via answering machine, ‘clearly you really are imbeciles”.
We ring back – “Oh no, there really is a fault on the line!” Are you sure this time??
The mysterious fault appears when you talk to certain people in the company and not others – do these people even talk to each other??? Or even communicate via the simplest of tools these days – Email???
But then again, maybe there’s a fault on the line and the emails aren’t getting through.
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Comment by Michaelie
Flick Wit
Michaelie
Comment by MelissaA
Fun Facts
Comment by James Rickard
unlucky_ fishermen.com
Angling Fish
Comment by --[[Kayla]]--
I have roadrunner and that works everytime.
Lmao, but Im not gonna pretend like I know what I'm talking about, but I just know that it works without me having to pay anyone anything.
But yeah, ISP people suck..
--[[Kayla]]--
Comment by MelissaA
Fun Facts
We have a modem specifically designed for different uses, not just straight internet, but as a separate VOIP phone line to the house etc, so each light stands for a certain procedure, so certain lights are only supposed to flash at certain times, but in a different sequence depending on what we're using it for at the time if you get my drift.
In our case, the modem lights should not have been flashing at all.
Anyway, it was confirmed that the ISP did have a major fault affecting a huge number of customers, who I'm sure were all suffering a very similar experience to us.
Let's just cross our fingers now and hope that everything stays the way it ought to from now on.